Tidestone Solutions

How Do You Know If You’ve Outgrown Your Software Partner?

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Question:  How do you know when you’ve outgrown your current software partner?

Answer:  When you can’t rely on them anymore.

 

Based on numerous conversations we’ve experienced over the last 20 years, and many very recent conversations, we’ve found that when a customer can’t rely on their partner anymore, they often continue to stick it out with them for an extended period of time while their organizational efficiency and productivity suffers.  It’s human nature to be loyal; to stick with the team and continue to work hard even when the team leadership or members are not pulling their weight.

After decades of experience acquiring new customers who have taken the leap to leave their old software partner, we have learned to recognize the signs that indicate outgrowth. We are sharing the top 10 signs that you are in need of a new software partner.  There’s a bit of humor here, but all are real life examples:

  1. You don’t know who your partner is.
  2. Your partner doesn’t call you back in a timely manner.
  3. The work you’ve asked for isn’t getting done.
  4. The upgrade you need still hasn’t been completed, and it’s not even scheduled.
  5. You ask your partner if you should move to the cloud and they have no idea.
  6. Your partner doesn’t know what the products on your product price list are for.
  7. Your partner doesn’t know what the products on your product price are for, but they are recommending you buy them anyway.
  8. You call for technical support and don’t get a call back for days, if at all.
  9. The Project Manager on your project is never on the project calls.
  10. You have no idea that there’s a new version of your software available to you; and when you find out, your partner says you don’t need it.

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Interdependence, that’s what a great partnership and teamwork are about. We can relate to these descriptions below, from Brock University:

Baseball Team (on the field): Members are physically independent of one another. There is very little communication between the whole team in between plays. Once a play begins, they must coordinate quickly to insure success. It is never 100% clear to the team where the play will happen and therefore they must be ready for anything.

Football Team: Members are divided into three sub-teams—offense, defense, and special teams. When the sub-team is on the field, every player is involved in every play, but each has a set of specialized skills required by their individual position. But the teamwork required is centered in the sub-team, not the total team.

 

At Tidestone we enjoy a mix of both the Baseball and Football team descriptions.  We are agile and can help our customers in a variety of ways, and we can coordinate quickly like the Baseball Team that is ready for anything. Yet, we are continually focused on teamwork to keep the sub-team (which may be your team, our team, or our collective project team) moving forward and finding success in every play, just like the Football team.

 

If you’ve experienced any of the top 10 signs above, that show you are in need of a new software partner, and you want to join a new team, then make the switch and give your Tidestone team a call today! See details below.

For more information about the Tidestone Solutions team, contact our business development director, Kelley Sintz, at 207-761-2133 ext. 1205 or via email at [email protected]!

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